Last Updated: August 2026
At Velmora Agency, we believe in keeping things clear from the beginning. Before starting any project, we discuss the scope of work, pricing, deliverables and timelines with the client so there are no unnecessary surprises later.
This Refund Policy explains how refunds work for our services.
1. General Refund Policy
Because our services are usually customised for each client and involve time, resources and work from our team, payments are generally non-refundable once the agreed work has started.
We encourage clients to make sure they understand the project scope and deliverables before making a payment.
2. Advance Payments
For many projects, we may require an advance payment before starting the work.
Once the project has started, the advance payment will generally not be refundable because it covers the time, planning, resources and work already committed to the project.
3. Cancellation Before Work Starts
If a client cancels a project before any work has started, we may consider a refund depending on the circumstances.
Any applicable transaction charges, third-party fees or other costs already incurred may be deducted from the refundable amount.
4. Cancellation After Work Has Started
If a client decides to cancel a project after work has already started, the amount already paid may not be refundable.
If there is any remaining balance for work that has not yet been completed, the final amount payable will be reviewed based on the work completed and expenses already incurred.
5. Changes in Project Requirements
Sometimes a project changes after the work has started.
If the client requests major changes, additional features or work outside the original scope, this may require additional payment and may also affect the delivery timeline.
Such changes will be discussed with the client before the additional work is carried out.
6. Third-Party Costs
Some projects may involve third-party services such as:
- Domain registration
- Web hosting
- Premium plugins or themes
- Software subscriptions
- Advertising platforms
- Payment gateway charges
- Stock images, videos or other licensed assets
Payments made towards third-party services are generally non-refundable, as these costs may already have been paid to the respective provider.
7. Delays Caused by the Client
We aim to complete projects within the agreed timeline. However, clients may need to provide content, information, approvals, login details or other materials for the project to move forward.
If delays occur because required information or approvals are not provided on time, the project timeline may be extended. Such delays will not automatically make the project eligible for a refund.
8. Service Issues
If you believe that the agreed service has not been delivered as discussed, please contact us first.
We will review the situation and, where appropriate, try to resolve the issue through revisions, corrections or another reasonable solution.
Any refund will be considered on a case-by-case basis.
9. Refund Processing
If a refund is approved, we will normally process it through the original payment method used by the client, wherever possible.
The time taken for the refund to appear in your account may depend on the payment provider or bank.
10. No Guaranteed Results
For marketing-related services, we cannot guarantee specific results such as a particular number of leads, sales, followers, website visitors or revenue unless a specific guarantee has been agreed upon in writing.
Marketing performance can depend on factors such as advertising budget, competition, market conditions, audience behaviour and third-party platform algorithms.
A lack of expected marketing results does not automatically qualify for a refund.
11. How to Request a Refund
If you believe you are eligible for a refund, please contact us with:
- Your name
- Email address
- Project or service details
- Payment details
- Reason for your refund request
We will review the request and get back to you after considering the circumstances of the project.
12. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our services or business practices.
Any updated version will be published on this page with a revised “Last Updated” date.