Last Updated: August 2026
At Velmora Agency, we respect your privacy and believe you should know how your information is collected and used. This Privacy Policy explains what information we may collect when you visit our website or contact us, how we use it, and the choices you have.
1. Information We Collect
When you interact with our website or contact us, we may collect information such as:
- Your name
- Email address
- Phone number
- Company or business name
- Information you provide through contact or enquiry forms
- Details about the services you are interested in
- Any other information you choose to share with us
We only collect information that is reasonably necessary to communicate with you and provide our services.
2. How We Use Your Information
The information you provide may be used to:
- Respond to your enquiries and questions
- Understand your business requirements
- Provide information about our services
- Prepare proposals or quotations
- Communicate with you regarding a project
- Improve our website and services
- Provide customer support
- Maintain our business records
- Meet legal or regulatory requirements when necessary
We do not use your information for purposes that are unrelated to our business without a valid reason or, where required, your consent.
3. Information You Share With Us
If you contact us through our website, email, WhatsApp or any other communication channel, we may keep the information you provide so that we can respond to you and continue the conversation when needed.
Please avoid sharing sensitive or unnecessary personal information with us unless it is specifically required for a service.
4. Cookies & Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our website and help us improve our services.
We may also use analytics or marketing tools provided by third parties. These tools may collect information such as browser type, device information, pages visited and general website activity.
You can manage or disable cookies through your browser settings. However, doing so may affect certain parts of the website.
5. Third-Party Services
Our website or services may use third-party platforms such as hosting providers, analytics tools, payment gateways, advertising platforms, communication tools, plugins or other software.
These third parties may process certain information according to their own privacy policies and terms.
We do not control how independent third-party platforms handle information once it is processed by them.
6. How We Protect Your Information
We take reasonable steps to protect the information we collect from unauthorized access, misuse, loss or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we do our best to protect your information, we cannot guarantee absolute security.
7. Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted service providers when it is necessary to operate our website, deliver our services, process payments, communicate with you or complete a project.
We may also disclose information when required by law, legal proceedings or a valid request from a government or regulatory authority.
8. Data Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain business records, provide our services, resolve issues or comply with applicable legal requirements.
When information is no longer needed, we may securely delete or remove it.
9. Your Choices
You can contact us if you want to:
- Ask what personal information we may have about you
- Request correction of inaccurate information
- Ask us to delete information where appropriate
- Withdraw consent where applicable
- Ask questions about how your information is being used
Some information may need to be retained where we have a legal or legitimate business reason to do so.
10. Children’s Privacy
Our website and services are intended for a general audience and are not specifically directed toward children.
We do not knowingly collect personal information from children for the purpose of providing our services.
11. Links to Other Websites
Our website may contain links to third-party websites or platforms.
Once you leave our website and visit another website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices or content of third-party websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our services, website or business practices change.
Whenever we make significant changes, we will update the “Last Updated” date on this page.
We recommend checking this page occasionally so you are aware of any changes.